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Your Rights and Our Legal Commitments

At mawarroto, our legal framework is written plainly so you understand exactly what governs your account, your data, and your transactions — including deposits made via DANA, OVO…

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mawarroto Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Matter

If you have a question about your rights, a request to delete your data, or a dispute about a transaction processed via DANA or OVO, our support team is available around the clock. You can also reach us from Bandung or anywhere in Indonesia through the channels below — responses to legal requests are handled within 48 hours.

Team online

Live Chat

Open the chat widget in your account dashboard any time, 24 hours a day, 7 days a week. Legal queries are escalated to our compliance desk within one business hour of submission.

Email Support

Send your legal request or data-access inquiry to our dedicated legal email address found in your account settings. We aim to respond to all formal requests within 48 hours.

Account Settings Portal

Log in and navigate to Settings › Legal to submit a data-correction or account-closure request directly. This path creates a timestamped record of your request for our compliance team.

DATA AND SECURITY

How We Handle Your Data and Account Security

We apply encryption at rest and in transit to all account data, including payment records linked to GoPay and QRIS transactions.

Data Encryption

All personal and financial data — including transaction records for DANA, OVO, GoPay and QRIS — is encrypted using industry-standard protocols both during transmission and while stored on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve our platform. You can manage or withdraw cookie consent at any time via the Cookie Settings link in our site footer.

Account Security

Two-step verification is available on your account and we strongly encourage you to activate it. Any suspicious login attempt triggers an automatic email alert to your registered address within seconds.

Data Retention

We retain your account data for as long as your account is active and for a further period required under Indonesian regulations. Once the retention period expires, data is securely and permanently deleted.

Your Right to Access

You have the right to request a copy of all personal data we hold about you. Submit this request via Settings › Legal and we will deliver a structured data export to your registered email within seven days.

Compliance Contact

Our compliance officer handles escalated legal requests and data disputes. Contact details are listed in the Legal tab of your account settings — formal responses are issued within 48 business hours of receipt.

Common Questions About Our Legal Policies

We have gathered the questions our account holders ask most frequently about data rights, jurisdiction, cookies, and account terms. If your question is not listed here, our support team is available 24 hours a day through live chat or the legal email channel in your account settings.

Access to our services depends on local law in your region. We structure our terms to reflect applicable Indonesian regulations, and eligibility for specific features or account types depends on local law and your verified location at the time of registration.

Log in to your account, go to Settings › Legal, and submit a deletion request. Our compliance team processes these requests within seven business days and sends a confirmation to your registered email once the deletion is complete.

Yes. Transaction records for DANA, OVO, GoPay and QRIS are retained for the period required under Indonesian financial regulations. You may request a copy of your transaction history at any time from your account dashboard under the History tab.

We use essential session cookies and optional analytics cookies. You can review, adjust or withdraw consent for non-essential cookies at any time by clicking Cookie Settings in the footer — essential cookies cannot be disabled as they keep your session secure.

If you believe a deposit or withdrawal processed via GoPay or QRIS was handled incorrectly, open a dispute through live chat or the legal email channel. We investigate and respond within 48 hours, providing a full transaction log for your review.

We email you at least seven days before any material change to our Terms of Service takes effect. The new version is also posted in Settings › Legal with a clear effective date so you can compare it against the previous version.

Submit a closure request via Settings › Legal or contact our support team through live chat. After closure, we retain only the data required by Indonesian regulations, then delete the remainder. You will receive written confirmation when the process is finalised.

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