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How We Keep Your Account Secure

Your personal information powers your account on mawarroto — and we take its protection seriously.

Data encrypted end-to-endPayment details never stored unencryptedSupport available 24/7 via live chat
mawarroto How We Keep Your Account Secure
REACH OUR TEAM

How to Contact Us About Your Privacy

Questions about how we handle your data, or need to update your account details? Our support team is available every day to walk you through privacy requests, account access issues and data removal. Get in touch via the channel that suits you best — all paths lead to the same team.

Team online

Live Chat

Open your account lobby and click the chat icon in the bottom-right corner. We respond within minutes, every hour of the day.

Email Support

Write to our support inbox with your account email and a description of your privacy concern. We read and reply within 24 hours.

Account Settings

Navigate to Settings > Privacy & Data in your account to review what we store, update your preferences or request a data export.

HOW WE OPERATE

Data Handling, Cookies and Account Security

mawarroto uses industry-standard encryption to protect your login credentials, payment information and betting history.

Encryption Standard

All personal and payment data travels through TLS 1.2 or higher encryption. Your password is never stored as plain text on our servers.

Cookie Use

We use session cookies to log you in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies via your browser settings.

Withdrawal Verification

Before processing any payout, we compare your withdrawal request to your KYC documents. Players in Bandung, Medan and across Indonesia follow the same verification process.

Data Retention

We keep your account data active while you play. After account closure, we archive records for seven years per local law requirements.

Staff Training

Every team member with access to your data completes privacy training and signs a strict confidentiality agreement annually.

Your Rights

You can request access to your data, correct inaccurate information or ask us to delete it. Contact support with your account email and we will respond within 14 days.

Privacy Policy — Frequently Asked

Below are the questions our players ask most often about how we collect, store and protect their data. If your question is not here, reach out to our support team — they are ready to explain any part of this policy in detail.

We collect your full name, date of birth, email address, phone number, home address and photo ID to verify your identity. We also store your preferred payment method (DANA, OVO, GoPay or QRIS), withdrawal bank details and betting history. This information is required to process deposits, payouts and comply with local regulations.

Your active account data stays on our servers as long as you play. Once you request account closure, we move your records to encrypted archive storage for seven years to meet legal and anti-fraud requirements. After that period, your data is securely deleted.

Yes. Log into your account, go to Settings > Privacy & Data and click 'Request Data Export'. We will compile your full profile — contact details, payment history, betting records and account activity — into a file and email it to you within 14 days.

Your payment credentials are sent directly to the payment provider's secure servers; mawarroto never stores your pin, password or full card number. Only our encrypted transaction logs (showing date, amount and status) remain on our platform. Our staff cannot see your payment passwords.

We do not sell your data. We may share limited information with payment processors (DANA, OVO, GoPay, QRIS) and your bank to complete transactions, and with legal authorities where local law requires it. All third parties sign data-protection agreements with us.

We monitor our systems 24/7 for unauthorized access. If a breach occurs, we notify affected account holders by email within 48 hours and work with local authorities. We also offer free identity monitoring for affected players and reset security settings as needed.

You can request deletion of specific data (like phone number or address changes) through Settings > Privacy & Data, but we must retain some information (name, email, transaction history) while your account is open to process withdrawals and comply with law. Full deletion happens 90 days after account closure.